{"id":14708,"date":"2024-03-21T11:46:51","date_gmt":"2024-03-21T11:46:51","guid":{"rendered":"https:\/\/trelock.de\/en\/axa-home\/?page_id=14708"},"modified":"2024-08-20T11:32:22","modified_gmt":"2024-08-20T11:32:22","slug":"veelgestelde-vragen","status":"publish","type":"page","link":"https:\/\/trelock.de\/en\/veelgestelde-vragen\/","title":{"rendered":"Service – Frequent asked questions"},"content":{"rendered":"
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Frequent asked questions: Locks<\/h1>\n\t\t\t<\/div>\n
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Which bicycle lock is the right one for me?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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To secure your bicycle, you should invest at least 10 % of the bicycle’s new value. A first-class bicycle should also be secured with a first-class lock. Two locks are always better than one. The bicycle itself should be locked with a solid lock while components (wheels, saddle,…) should be secured with an additional safeguarding system (e.g. a cable lock or loop cable). The basic question to be asked is where and for how long your bicycle will be parked unattended. Then you decide with the help of the TRELOCK SECURITY SYSTEM which bicycle lock of the six security levels is the right one for you.<\/p>\n

Learn more about the TRELOCK SECURITY SYSTEM.<\/a><\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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How do I secure my bike correctly?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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In order to secure your bike against theft in the best possible way, you should follow these tips:<\/p>\n

1. The bicycle should always be fixed to a solid object.
\n2. Use at least two different locks if possible.
\n3. Connect your bicycle as high as possible. The keyhole should face down.
\n4. Lock your bicycle in a busy and well-lit place.
\n5. Leave as little space as possible between the bicycle, lock and solid object.
\n6. Additionally secure your components, such as wheels
\n7. Remove components such as batteries, battery lighting or displays and speedometers.<\/p>\n

Learn more about how to secure a bike here.<\/a><\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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How do I maintain my TRELOCK bicycle lock properly?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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Wie warte ich mein TRELOCK Fahrradschloss richtig?<\/h3>\n

To guarantee a long service life for your TRELOCK lock, all the mechanical parts such as the lock barrel and the locking mechanism need to be maintained with a high-quality synthetic or sewing machine oil. The TRELOCK Oliplus universal maintenance spray is optimally suited for this type of maintenance. Depending on how frequently it is used, you should lubricate your lock at least once a year and while doing so actuate the lock barrel and the locking mechanism to distribute the oil. This will remove any dirt and wear debris between the components and can also guard against the lock icing up. Avoid using any sharp or solvent-containing cleaning agents, as these will attack the plastic and can damage the product.<\/p>\n

Learn more about “Lock Maintenance” here.<\/a><\/p>\n

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How can I protect my TRELOCK bicycle lock against icing?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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To protect your lock against icing, we recommend regular lubrication of all mechanical parts such as the lock barrel and the locking mechanism. This will displace any moisture inside the housing. If the lock is equipped with a dust cap for the lock barrel, this cap should always be sealed.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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How can I de-ice my TRELOCK bicycle lock?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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We recommend the use of a commercially available lock de-icer (the ones that are also used for cars) to de-ice your TRELOCK lock.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Is TRELOCK able to open the combination lock when the number combination is lost?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The TRELOCK combination lock mechanism is highly intricate and safe. Therefore, not even we are able to open your combination lock without knowing the programmed number combination.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Can keys for TRELOCK bicycle locks be reordered?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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TRELOCK offers a key service for bicycle locks from TRELOCK security level 3 onwards(In Exceptions also level 1 and 2). For this you merely require the key number, which can be found on the key. The key number is absolutely necessary. Without these details, not even we will be able to make a key for you. You can place your order online at the TRELOCK website. The keys will then be conveniently delivered to your home. The costs per key range between 9.99\u20ac and 11.99\u20ac.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Why can the key number only be found on the key and not on the lock?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The key number can only be found on the key because this prevents any unauthorised key reordering. Please make a note of the key number and keep it in a safe place so that you can re-order keys if need be. A sample key as template or the key number are absolutely necessary. Without these details, not even we will be able to make a key for you.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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What is the TRELOCK CONNECT SYSTEM?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The TRELOCK PROTECT-O-CONNECT\u2122 system makes it possible to connect a CONNECT cable or a CONNECT chain to the frame lock to additionally secure the bicycle on a solid object. Bicycle components can also be secured in this manner. Within the scope of the PROTECT-O-CONNECT\u2122 system, the following TRELOCK frame locks are equipped with a connection for CONNECT cable or CONNECT chain: RS 350, RS430, RS 450, RS 451, RS 452, RS 453.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Are there special TRELOCK bicycle locks for balloon tyres?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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For balloon tyres, TRELOCK has included the frame locks RS 350 PROTECT-O-CONNECT\u2122 balloon and RS 450 PROTECT-O-CONNECT\u2122 balloon in its range. Both locks have a particularly large opening width and can thus accommodate balloon tyres without problems. Both have an opening width of 72 mm.For balloon tyres, TRELOCK has included the frame locks RS 350 PROTECT-O-CONNECT\u2122 balloon and RS 450 PROTECT-O-CONNECT\u2122 balloon in its range. Both locks have a particularly large opening width and can thus accommodate balloon tyres without problems. Both have an opening width of 72 mm.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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What is the TRELOCK FIXXGO\u00ae?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The FIXXGO\u00ae is both available as cable lock or curly cable lock and also as armoured cable lock. The special feature of this bicycle lock is the integrated bracket. The integrated bracket allows the lock to be easily fastened on any kind of bicycle and saves the hassle of having to mount a bracket first.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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I would like to fasten a frame lock on my bicycle. How far are the screw connections on the RS 350\/450\/451 spaced apart?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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RS 350, 430, 450, 451, 452, 453: 70 – 100mm<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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What does AZ\/NAZ stand for?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The abbreviation “AZ” stands for “withdrawable key” and the abbreviation “NAZ” stands for “non-withdrawable key “.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Security level 1-18?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The TRELOCK security level assists the customer in finding the appropriate lock for his bicycle. Locks with security level 1-2 offer security against casual thieves. Locks with security level 3-4 offer a high degree of security against casual thieves and levels 5-6 offer a high degree of security against professional thieves.<\/p>\n

Learn more about the TRELOCK SECURITY SYSTEM<\/a>.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n <\/div>\n <\/div>\n<\/section>\n\n\n

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Frequent asked questions: Lights<\/h2>\n\t\t\t\t<\/div>\n
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Are TRELOCK head and rear lights waterproof?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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All TRELOCK dynamo, e-bike and battery front lights and rear lights are splash-proof and can therefore be used in the rain. A 100% waterproof design would prevent heat dissipation and promote the formation of condensation water.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Are TRELOCK bicycle lights approved for German road traffic?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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All TRELOCK dynamo, e-bike and battery front lights and rear lights are approved for German road traffic and fulfil the requirements of the StVZO according to \u00a7 67.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Which dynamos are TRELOCK dynamo powered lights designed for?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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All TRELOCK dynamo front lights and rear lights are designed for operation with a hub dynamo or a side dynamo.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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What is the maximum burn time of the LED?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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All LEDs used by TRELOCK have a maximum operating time in excess of 25,000 hours.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Can the rechargeable battery be exchanged?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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No, all TRELOCK rechargeable batteries are permanently installed and cannot be exchanged. These are always high-quality lithium-ion or lithium-polymer rechargeable batteries, which are designed for many charging cycles. A so-called “memory effect” does not occur.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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How often can TRELOCK rechargeable battery powered lights be recharged?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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TRELOCK installs exclusively high-quality lithium-ion or lithium-polymer rechargeable batteries that are designed for more than 800 charging cycles<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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What is the difference between the TRELOCK lithium-ion\/lithium-polymer rechargeable battery and standard rechargeable batteries?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The TRELOCK lithium-ion and lithium-polymer rechargeable batteries offer a high storage capacity at low weight and is thus an efficient energy source. The TRELOCK lithium-ion and lithium-polymer rechargeable battery retain the stored charge almost completely. Only 1 \u2013 2 % of the stored energy is lost due to unavoidable self-discharge. In comparison, a standard rechargeable battery loses 15 \u2013 20 % of its capacity, i.e. the tenfold. The high storage capacity and low self-discharge characterize the TRELOCK rechargeable batteries and turn the TRELOCK battery powered front lights into reliable bicycle lights.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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What is the STOP SIGNAL?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The STOP SIGNAL is a feature of the DUO FLAT SIGNAL and VECTOR REAR SIGNAL rear lights. These are rear lights with a brake light function. As soon as the cyclist significantly reduces his or her speed, additional LEDs light up, thus signalling the braking process to other road users. This prevents rear-end collisions and increases road safety.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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How can TRELOCK rechargeable battery powered head and rear lights be recharged?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The TRELOCK battery-powered front and rear lights have an integrated USB charging socket. This allows the headlights to be recharged easily via USB cable from a computer or laptop. TRELOCK optionally offers the ZL 505 USB quick charger with which the headlights can be recharged via the power socket.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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My rechargeable battery or battery powered head lamp cannot be switched on. Now what?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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The TRELOCK models LS300, LS 460, LS 560, LS 600, LS 660, LS740, LS 760 and LS 950 have a switch-on protection. The power switch must be pressed continuously for 2 seconds to switch on the light. Please also check the state of charge. If problems persist, please contact our customer service.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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I have lost my USB cable. What kind of accessories can I use (cable\/power pack)?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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Any standard micro-USB, mini-USB* or USB-C cable** can be used for charging.
\n*(for older versions of the LS 950 CONTROL ION or LS 750 ION)
\n**(for the LS 760 I-GO VISION)<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n

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Does the TRELOCK rechargeable battery powered lighting include a USB charge cable?<\/h3>\n\t\t<\/div>\n\t<\/summary>\n\t
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Yes, every TRELOCK rechargeable battery powered light comes with a matching USB charge cable.<\/p>\n\n <\/div>\n\t<\/div>\n\t<\/div>\n<\/details>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"footnotes":""},"class_list":["post-14708","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService - Frequent asked questions | Trelock \ud83c\uddec\ud83c\udde7<\/title>\n<meta name=\"description\" content=\"Welcome to our frequently asked questions page! 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